Terms of Service

1. Who we are and what Lumina is

Lumina ("the Service", "we", "us") is operated by [Company name to be announced], [Registered address to be announced], registration number [Registration number to be announced]. Lumina is a social gaming platform offering casino-style entertainment games with virtual coins called "Lumens".

Lumens are virtual items with no monetary value. They cannot be withdrawn, redeemed, transferred or exchanged for cash or prizes. There are no cash prizes of any kind. Lumina is an entertainment service, not a gambling service.

2. Eligibility

• You must be at least 18 years old (or the age of majority in your country, if higher) to use Lumina. We may ask for proof of age at any time and will close accounts that fail verification.
• Lumina is not available in the countries and territories listed in section 2a. The list is maintained by us and may change. Attempting to circumvent geographic restrictions (for example with a VPN) is a breach of these Terms.
• You may hold only one account. Accounts are personal and may not be shared, sold or transferred.

3. Guest play and accounts

You can start playing as a guest with only a nickname and an age confirmation. A guest account exists on the device you started it on. When you register with an e-mail address, your guest account is upgraded in place and your Lumens, progress and history are kept.

You are responsible for keeping your credentials confidential and for all activity under your account. Tell us immediately at support@luminaplay.com if you suspect unauthorised use.

4. Lumens (virtual coins)

• Free Lumens are granted through the daily bonus, hourly bonus, wheel, missions, levels, collections, season pass, promo codes and referrals. No purchase is ever necessary to play.
• You may also purchase Lumens in the Store as fixed packages at the price shown. Purchase Lumens and receive additional promotional Lumens when a package or offer says so. A purchase buys a limited, personal, non-exclusive, non-transferable, revocable licence to use the Lumens inside the Service; it does not buy property.
• Lumens have no cash value and are not refundable except as stated in our Refund Policy or required by law.
• Lumens cannot be sold, transferred, traded, gifted, exchanged or redeemed through the platform or any third party. There are no player-to-player transfers, no marketplace and no conversion into any other token or currency.
• Winning Lumens only increases your in-game balance. It never creates a right to cash, cryptocurrency, goods, prizes, a withdrawal or any other monetary entitlement.
• Unused Lumens are forfeited when an account is closed, deleted or terminated for breach, and may be forfeited after 24 months of inactivity following notice.
• We may change the price, quantity, availability or features of Lumens and games at any time. Changes do not affect purchases already delivered.

5. Games, fairness and outcomes

All games are original Lumina productions. Outcomes are generated on our servers with a cryptographically secure random number generator; the client only animates results. Instant games additionally use a verifiable seed stream (server seed commitment, client seed, nonce) that you can check on the public Fair & transparent gameplay page.

A round starts when you set a play amount and play, and ends when it is settled. Interrupted rounds (for example after a lost connection) are resumed or settled automatically according to the round state on our servers. Obvious malfunctions void the affected round and its play amount is returned.

6. Acceptable use

• Do not use bots, scripts, automation, exploits, multiple accounts, VPNs to evade restrictions, or any method to gain an unfair advantage or to farm Lumens.
• Do not harass, abuse, impersonate or defraud other players; club chat must stay respectful and lawful.
• Do not reverse-engineer, scrape, copy or resell any part of the Service.
• We may suspend or terminate accounts, void rounds and remove Lumens obtained in breach of these Terms.

7. Purchases and consumer rights

Prices are shown in your selected currency next to every coin amount and include applicable VAT. Payment is processed by our payment provider; we never see your full card details. By ticking the delivery box at checkout you expressly request immediate delivery of the digital content and acknowledge that you thereby lose your 14-day right of withdrawal under Article 16(m) of Directive 2011/83/EU once the Lumens are credited. See the Refund Policy for details.

8. Responsible play

Playing should stay fun. Lumina offers server-enforced spend limits, daily play limits in Lumens, session reminders, cool-off periods and self-exclusion. Self-exclusion cannot be shortened once set and stops all marketing to you. See the Responsible Play page and the settings under Profile → Responsible play.

9. Intellectual property

All content of the Service (games, artwork, names, sounds, software and text) is owned by [Company name to be announced] or its licensors and protected by copyright and trademark law. You receive only the limited licence described in these Terms.

10. Availability, changes and termination

We aim for continuous availability but do not guarantee it; maintenance and outages happen. We may modify or discontinue features, games or the Service with reasonable notice where practicable. You can close your account at any time under Profile → Privacy & data. We may terminate or suspend accounts for breach, legal reasons or prolonged inactivity.

11. Liability

The Service is provided "as is" for entertainment. To the extent permitted by law we exclude liability for indirect or consequential loss and cap our total liability to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability for death, personal injury, fraud or any liability that cannot be limited under applicable consumer law. Mandatory consumer protections of your country of residence remain unaffected.

12. Governing law and disputes

These Terms are governed by the laws of [Jurisdiction to be announced], without prejudice to mandatory consumer law of your habitual residence. Consumers in the EU may use the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Contact us first at support@luminaplay.com; most issues are resolved quickly.

13. Changes to these Terms

We may update these Terms. Material changes are announced in the app and by e-mail at least 14 days before they take effect. Continued use after that date means you accept the new Terms.

14. Contact

[Company name to be announced], [Registered address to be announced] · support@luminaplay.com.